Elyana A Jsh

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Verified Reviewer

Stale ritz crackers

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I ordered ritz crackers the box with 10 mini packs i opened a few and they were crushed and some packs were very stale.
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Loss:
$5

Preferred solution: Full refund

Anonymous

What happened to premium saltines crackers

to whom it may concern: My name is David White, I have 3 degrees, a BM in music from Cincinnati's College Conservatory of music at Cincinnati, a pharmacy degree from Cincinnati and a MS in market research from Wisconsin-Madison. Over the last 15 years, I have purchased 3 boxes of saltines every 2 weeks...but over the last 3 months, the quality has been very poor from crackers that break apart when you touch them to crackers that are so heavy and thick that I just throw them away.

I have catalogues the lot numbers for the bad crackers: 02MAY18AX27D 02MAY18AX27D 02MAY18AX27D These three boxes contained crackers that were very thick and heavy with a terrible taste and consistency These boxes were very good, light airy, great taste, a little brown, but I like the ones that are a little brown on the top: 16APR18AX17B 24Mar18AX37D I hope that you will straighten this problem out soon Sincerely, David White 2419 Fairview Ave. #1 Cincinnati, Ohio 45219

View full review
Loss:
$44
Reason of review:
Bad quality

Preferred solution: send me $44 of good tasting premium saltine crackers

241 comments
Guest

These crackers are awful now....so hard, thick and cardboard like

Guest
reply icon Replying to comment of Guest-2106426

Not to mentioned all the little black spots or small pieces of dark particles embedded throughout them. Why does one side appear completely different, same with RITZ.

Cardboard, heavy and flat tasting. Very disturbing and disappointing!

Guest

You are right. The ones you get now are awful

Guest
reply icon Replying to comment of Guest-2077684

Agreed. The first couple times I got the bad tasting crackers, I thought it was a fluke. I will no longer buy these crackers and am looking for a new brand.

Suriyah Zki

If you want $44 worth of crackers return the ones that were bad.

Guest

Well now Nabisco Saltines taste good but are so fragile you can't dip them in much of anything without them breaking. A lot of the time MANY are still broken in the "cylinder" before it's opened. Anyone have any alternatives?

Guest
reply icon Replying to comment of Guest-2071448

Theyve closed factories in america and relocated to mexico recently

Guest

YES I agree 100% the quality and taste of theses crackers is nasty! i threw away my last box.

The oyster style premium crackers also have gone to crap .

I'm over wasting my money on this product. the company will un questionably see a major monetary loss.

Guest

I want to know what happened to the mini saltines why are they non existent???? I have looked everywhere for them and non to be had.

Guest
reply icon Replying to comment of Guest-2050694

I know!!! They were my favorite snack, I hope they’re not discontinued

View more comments (240)
Symantha F

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Spoiled handi snacks

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Nabisco - Spoiled handi snacks
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I bought the 30 pack box at Costco. 0440******** so far 3 of the packs have hard stale crackers and the cheese is brick hard. On the individual packs where the last number of the bar code should be there is a straight cut down the entire pack and there is no seal.
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Loss:
$12
Pros:
  • Great snacks
Cons:
  • Hard to contact

Preferred solution: They need to be aware something is wrong

User's recommendation: Check them before you give them to your children

Dani T Scu

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Verified Reviewer

Disgusting cookie taste

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Nabisco - Disgusting cookie taste

So one of the things I loved about Nabisco Vienna fingers was the cookie part. It was the best cookie on the market, in my opinion.

The older or more experience generation enjoyed the flavor of the cookie. I know many people that love this cookie, but after buying it today I wont ever buy it again I am so disappointed. The cookie is very sugary. It does not have that same flavor it used to have and it doesnt even look like the old Nabisco Vienna finger cookie.

I bought a pack the other day so excited to be able to have that flavor again, because I dont buy them as often as I had in the past, and so when I got home excited to have my favorite Vienna finger cookie, I was so mad. For a company that has a lot of money to change the recipe on this and find ways to cut corners and cut cost, bad decision because this cookie now sucks !!! I wont buy another Nabisco cookie just for the simple fact that if you change this cookie, you probably cut corners on other ones as well. Shame on you for a company that is very successful and lucrative.

You put more money in your pocket and gave the consumer less flavor, and that in my opinion is pathetic and greedy. Bad news travels fast so I will be speaking to others about what they did with this cookie. Im shaking my head right now because you have no idea how disappointed I am in this company. That had the market un cookies.

Ill be looking for other companies to satisfy that once in a while craving that I had for the Vienna finger Ill find something to replace it. Just look at the picture below and see what I mean. This cookie once had a smoothe top, not anymore. As soon as I looked at it, I knew it wasnt going to be the same flavor.

I knew exactly what I was talking about too. YUCK!!!

I have never written a review for a cookie before and you guys are my first! Never did I think Id be writing this horrible review for Nabisco, but shame on all of you for changing this once awesome cookie.

View full review
Loss:
$3
Pros:
  • Household name that always delivered quality
  • Lots of flavors to choose from
Cons:
  • Cheaply made
  • Too sugary
  • Horrible tasting

Preferred solution: Apology

User's recommendation: YUCK!!!! DO NOT BUY VIENNA FINGERS EVER AGAIN, THE FLAVOR IS SO SUGARY ITS HORRIBLE.

1 comment
Vineta Bwi

Okay

Michelle C Jvv

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Strange substance on Ritz crackers

Nabisco - Strange substance on Ritz crackers
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We bought a box of family sized Ritz crackers and upon opening the individual packages, a strange substance was found on the crackers. We proceeded to check the other packages in the box and found the same thing. I took pictures of them for you to see. I am unsure of how to send the pictures.
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Loss:
$4

Preferred solution: What is it

Julia H Dif

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Quality issue with Ritz crackers

Nabisco - Quality issue with Ritz crackers
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I purchased 6 boxes of Ritz crackers to make chocolate dipped crackers with. 2 of the 6 boxes had a quality issue. Attached is the grocery receipts , the upc of the crackers and a photo of the quality issue. The sides of the crackers look to have dried peanut butter on them. I would appreciate coupons for 2 boxes of crackers
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Preferred solution: Full refund

jim S Dvv

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Poor quality soup crackers

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Nabisco - Poor quality soup crackers

We bought a box of Premium Saltine Crackers. We have been eating these since we were kids.

Today as I was eating them I noticed that they were very crumbly.

Every time I picked one out of the pack it was breaking before I could get the butter on it and the ones that made it that far crumbled under the pressure of the knife and butter.

I m wondering if you changed the recipe? In over 65 years of eating them, this is the first time I have seen this.

As I finished my feedback, I noticed it said "Pissed Consumer"...that does not describe me and I find that very offensive for someone just "not happy" with a package of crackers.

Jim

View full review
Pros:
  • Solid consistent brand

User's recommendation: hopefully this is a one off

Greg H Ynh
map-marker Mckinney, Texas

What did you do to Snackwells Devil food cookies

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I just bought a box of Snackwell's New and improved Devils Food Cookies, let me tell you they are awful. They are totally different, they don't have the hard outershell, the taste is not the same, basically you ruined this cookie.

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

132 comments
larry p Quj

I agree they are AUWFUL!

Rayan Pxl

I hate the new type cookies!

Rayan Pxl

These are terrible cookies, they used to be the best. Another example of "Classic Coke"

Guest

Devils Food cookies were favorite of mine for years now SNACKWELL has RUINED the latest product. Can you guys not read a recipe? If you're going to 'wing' it, then just drop out of the food business all together.

Isola Ssk

I feel the same way, they are terrible, why would they do something so stupid????????????

Guest

I agree. They are awful.

Out of a household of chocolate addicts, only 3 cookies were partially eaten.

The rest just hit the trash. Bring back the original recipe.

Mark H Lix

Ok, I just got off the phone with "Back to Nature" the current manufacturer of the Snackwell brand of devils food cookie. I wish this was going to be one of those "good news bad news" posts, it's not.

I was told that the equipment Snackwell used to manufacture the cookies broke down, and they were unable to find replacements. So they simply changed the recipe and marketed the (awful) result as an "improved" version.

Bottom line is: as it stands, what we knew as devils food cookies are gone forever. That being said I'm honestly wondering if there might be enough interest in bringing these delightful treats to start a Kickstarter or GoFundMe campaign to develop/buy the necessary equipment and rights to manufacture?

Guest
reply icon Replying to comment of Mark H Lix

oh my goodness, we miss the old Devil's Food cookies :(

Guest

These used to be my favorite snack food. The “new and improved recipe“ is truly god awful.

Guest

The “new and improved” recipe really is god awful

View more comments (131)
Featured
Sara C Bwp

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Verified Reviewer
| map-marker Avon, Ohio

Peanut butter in my non-PN crackers

Nabisco - Peanut butter in my non-PN crackers
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hello, A week ago i purchased a box of Ritz Fresh Stacks the original. So just plain crackers that are in small sets of plastic packaging. however, i have opened 4 of the 8 packs and two of them had peanut butter on a lot of the crackers. Now, luckily me and my family dont have an allergy. regardless, this is a serious concern and it is still not what i purchased.
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Cathryn D Ate

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Verified Reviewer

This bag of chip have not one bit of flavor added.

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Nabisco - This bag of chip have not one bit of flavor added.
Nabisco - This bag of chip have not one bit of flavor added. - Image 2
Zero seasoning on this bag of sour cream and onion toasted chips. You may want to check the entire batch.
View full review
Loss:
$4
Pros:
  • Normally great chips
Cons:
  • Nor good when not as advertised on the package

Preferred solution: Full refund

Matt K Hdr

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Quality control

Nabisco - Quality control
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I bought a family sized box of wheat thins and once I open the box I noticed the package had loss of air and soon further inspection I found an in sealed section now I dont know what has been in the bag nor if the wheat things are stale or not bag is still unopened by me
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Loss:
$5

Preferred solution: Full refund

Danielle L Ccy

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Open bag of mini vanilla wafers

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Nabisco - Open bag of mini vanilla wafers
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To whom it may concern: I opened a brand new box bc of mini vanilla wafers, that I purchased today, and there was a HUGE tear down the bagmaking me unable to tell if this bag/box was tampered with. I would like you to rectify this situation. I also took a photo of it, if you would like to see it. Thank you, Danielle
View full review
Loss:
$3
Pros:
  • Usually make good cookies
Cons:
  • Serve open bags of cookies

Preferred solution: There needs to be an investigation on how this could have happened. There obviously needs to be more supervision of their factory workers. This is so gross.

User's recommendation: My bag of cookies was ripped open already

Linda S Nfd

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| map-marker Omaha, Nebraska

Cracker Crumbs

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Nabisco - Cracker Crumbs
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Better Cheddar crumbs great topping for my casserole sadly not as a edible cracker cracker. Tired of buying this and its always more crumbs then crackers
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LEAH C Zed

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Verified Reviewer

Quality Control taking the day off?

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Nabisco - Quality Control taking the day off?

Hello, first I love Nilla Wafers and am going to continue buying them, for now anyway, however I am extremely disappointed as my last 4 boxes have been completely terrible! It's like they were stuck to the pan then scraped off causing them to roll up on the underside resulting in a thin and hard wafer.

They are not the light fluffy wafer they should be, or should I say always have been. I will gladly send pictures if you like to show exactly what I am referring too. Here is the stamp on the box so you know where and when these were made 04AUG2024BD31, 01:11:34 122. Needless to say I am shocked to see how low your standards of quality have become.

I am 53 and do not ever remember seeing this until this past year and we made alot of vanilla pudding with wafers and had alot of nilla wafers and peanut butter growing up. Like I said I will probably continue to try for a few more boxes but after that my love of Nilla Wafers may hvae to be a thing of the past.

View full review
Loss:
$25
Pros:
  • Typically they are great
Cons:
  • Quality has dropped to a 0

Preferred solution: Full refund

Heather H Fwx

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Unsealed product stale

Nabisco - Unsealed product stale
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Nabisco - Unsealed product stale - Image 5
Purchased this box of saltines and the sleeves inside are not sealed properly causing the crackers to have been stale, even though new.
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Loss:
$4

Preferred solution: Full refund

User's recommendation: Make sure company is aware if your product loss like this too... Also possibly tainted if it's like this so I won't eat them.

Kelli B Upw

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Verified Reviewer

Extremely dissatisfied with product

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Nabisco - Extremely dissatisfied with product
Nabisco - Extremely dissatisfied with product - Image 2
Yes this is the 4th time I've bought chips ahoys cookies and 3/4 of the pack were crushed and crumbled cookies...3x from Walmart and 1x from Kroger and I just feel helpless
View full review
Loss:
$54
Pros:
  • Taste and quality
Cons:
  • Quality
  • Uncertainty

Preferred solution: Price reduction

User's recommendation: Don't expect while solid cookies or crackers... their either brokencrumbled or crushedAÀ

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